Black Knight – ACUMA Digital Mortgage Showcase
Welcome: Black Knight’s Unique Position to Support the Credit Union Market
Noon – 12:20 p.m.
Join representatives from Black Knight, a leader in high-performance mortgage technology, data and analytics, to learn how the company is helping credit unions advance their operations with cutting-edge capabilities to identify growth and retention opportunities, increase efficiencies, reduce risk and enhance the member experience.
We will highlight Black Knight’s solutions to support effective loan servicing and talk about some of the innovations we are focused on to deliver greater value to the credit union market.
Hudson Howell, Senior Vice President, Enterprise Sales, Black Knight
Shelley Leonard, EVP, Chief Product and Digital Officer, Black Knight
Delivering an Impactful Digital Experience That Simplifies the Home Buying Process
12:30 p.m. – 1:00 p.m.
Digital transformation is happening. Today, members can request a refi, receive approval, close digitally and make payments, all from a single digital experience. Learn how you can deliver an end-to-end digital experience to vastly improve the member experience – from the initial loan application, approval and closing to making mortgage payments, calculating equity impacts and viewing loan statements on one digital platform.
Iann Greene, Senior Vice President, Servicing Technologies
Mike Piombino, Senior Vice President, Origination Technologies
Is Your Loan Servicing System Designed to Maximize Your Members’ Experience? LIVE
1:30 p.m. – 2:15 p.m.
Join Black Knight and several of our credit union clients to discuss What Creates a Great Member Experience.
This panel session will discuss what credit unions are doing today to enhance the member experience and the infrastructure needed to support it. Join us for an insightful discussion on how to harness these changes to improve upon today’s member experience and drive future value.
Representatives from several credit unions and Black Knight will discuss the following topics:
- What constitutes a good member experience
- The technology advancements being used today to create a more fully integrated member experience
- Understanding current operational and technological challenges and speed bumps
- Considerations for selecting the right technology partner to meet critical long-term business goals
Panel:
Eric Burgoon, Senior Vice President, Mortgage Lending, Lake Michigan Credit Union
Tony Gandini, Vice President, Mortgage Servicing Administration, TruHome Solutions
Lee Wardlow, Senior Vice President, Mortgage Servicing, PenFed Credit Union
ACUMA President Tracy Ashfield Interviews George FitzGerald on Operational Impacts Related to COVID-19
2:30 p.m. – 3:00 p.m.
COVID-19 has brought uncertainty to mortgage industry with many wondering what’s on the horizon. Tracy Ashfield, ACUMA president will interview George FitzGerald, EVP of Solutions Management for Black Knight’s Servicing Technologies division. George will share what the industry has learned from prior industry events, as well as the operational impacts of COVID-19 related to credit bureau reporting, loss mitigation, default reporting and claims.
Tracy Ashfield, President, ACUMA
George FitzGerald, EVP, Solutions Management, Black Knight Servicing Technologies
Member Service Matters: Exploring Black Knight’s New Customer Service Solution LIVE
3:30 p.m. – 4:00 p.m.
When one of your members hangs up the phone after speaking with a representative, they may think it was a perfectly fine call. But you shouldn’t settle for “perfectly fine,” when you can instead provide an above-and-beyond experience. With Black Knight’s new Customer Service solution, you can have all of the information you need to deliver a great call, resulting in higher member satisfaction.
Maureen Bagne, Vice President, Customer Service Digital Technology, Black Knight Servicing Technologies
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