Proactive Versus Reactive Quality Control - A True Story
Wednesday, September 27, 2023 at 1:00 pm CST
Session Description
Among some financial institutions, relying on post-closing QC processes to identify and rectify loan quality and/or compliance issues has long been standard operating procedure. However, this reactive approach only addresses those issues after they’ve occurred, and often proves costly, time-consuming, and ineffective in getting to the root of QC defects. More work and less stability can hinder loan growth and damage stakeholder confidence.
Shifting to a more proactive approach to QC can streamline and strengthen the process regardless of a loan’s origination environment. But it’s also a regulatory imperative now that Fannie Mae requires lenders to conduct pre-funding QC on a minimum of 10% of their production, and that’s a requirement that credit unions can’t afford to ignore.
Tune into this webinar and let industry experts from ACES Quality Management and Georgia’s Own Credit Union help set new parameters for your credit union’s QC processes. Discussion topics will include:
- Addressing current QC challenges
- Managing current and potential compliance hurdles
- Building a proactive QC program; and
- How one credit union migrated from reactive to proactive QC
Under a proactive program, your credit union not only will benefit from new expediencies and a broader safety net, but you will also improve member service and be ready if/when the regulators come knocking at your door.
By registering for this event, you submit your information to the webinar organizer and sponsor, who will use it to communicate with you regarding this event and their other services.
Speakers
Kyle Kehoe
EVP of Sales & Marketing
ACES Quality Management
Kyle Kehoe is the EVP of Sales and Marketing at ACES Quality Management and has over 20 years’ experience successfully leading FinTech sales organizations and client relationships. He is the former president of CRIF Lending Solutions where he was responsible for the strategic revenue growth of one of the most successful loan origination software platforms in the U.S. market.
Amanda Phillips
EVP of Compliance
ACES Quality Management
Amanda Phillips is the EVP of Compliance at ACES Quality Management and has over a decade of experience in the financial services industry holding executive roles focused on legal and regulatory compliance. Before joining ACES, Mrs. Phillips worked at the law firm Ballard Spahr where she advised clients on the federal and state regulatory requirements governing mortgage lending.
Emilee Rada
Director of Lending Operations
Georgia’s Own Credit Union
Emilee Rada is the Director of Lending Operations at Georgia’s Own Credit Union and has been in the banking for over a decade. She oversees and manages all aspects of operations at GO including loan servicing, third party oversight, quality control and assurance. Her main focus is ensuring a positive member experience through actively looking for automation opportunity while eliminating unintentional risk to the membership and for the organization.
ACES Quality Management® is the leading provider of enterprise quality management and control software for the financial services industry. The nation’s most prominent lenders, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs. Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent credit unions and other financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com or call 1-800-858-1598.
