Tomorrow Starts Today: A New Era in Credit Union Mortgage Lending
Wednesday, September 29 at 1:00 p.m. central time
Black Knight is a premier provider of innovative, high-performance technology, data and analytics for the mortgage market. The company’s best-in-class Empower loan origination system offers the advanced functionality credit unions need to support point of sale through post-closing on one platform. Additionally, its integrated suite of origination performance solutions delivers unmatched capabilities and support to increase processing efficiencies, lower operational costs and improve the homebuying experience for all members.
The increasingly digital nature of life – to say nothing of a year and a half of pandemic-related social distancing – has changed the way members want to interact with their credit unions. They expect the same ease, convenience, self-service and accessibility that they already enjoy in all the other areas of their lives – why should their credit union relationship be any different?
Digital transformation is here, and in terms of the mortgage experience, it can go a long way toward bringing more members – but who are not currently mortgage customers – deeper into the credit union’s fold. To remain competitive in this evolving market, you need to meet your members where they are, and provide a top-notch borrowing experience from start to finish, including their years of making monthly mortgage payments. As a bonus, digital transformation stands to make life better – and increase job satisfaction – for your most valued loan officers and underwriters as well.
Join us for this presentation on how to tap into an end-to-end digital mortgage ecosystem that can improve the member experience – from the initial application, approval and closing, to the far too often overlooked long-term relationship between borrower-member and servicer-CU for the life of the loan.
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SVP, Mortgage and Chief Lending Officer, Lake Michigan Credit Union
Eric Burgoon is the Senior Vice President of Mortgage and Chief Lending Officer for Lake Michigan Credit Union, based in Grand Rapids Michigan. He oversees the residential mortgage business including the sales, operations, credit and servicing. LMCU operates Retail and Member Direct mortgage business in Michigan and southwest Florida. It is the No.1 purchase and construction lender among financial institutions in Michigan and No.3 in total production among credit unions nationwide. In 2020 LMCU’s 120 Retail Loan Officers funded $5.7 billion in production. Burgoon has 25 years of banking and mortgage experience. Previously, he served as President of Mortgage Lending at LaSalle Bank and Republic Bank. He has also held executive positions at Bank of America, Fifth Third Bank and Citibank. Burgoon has a Bachelor’s Degree from Michigan State University and a Master’s Degree from Northwestern University. He is married with four grown children and enjoys fishing, travel and pickleball.
Managing Director, Origination Technologies, Black Knight
Michael Piombino is the Managing Director for Origination Technology Sales in the Western United States for Black Knight. A mortgage industry veteran, Piombino has spent most of his career selling enterprise solutions to clients within the financial services space. He has more than 23 years of experience leading a team dedicated to origination technology sales. Piombino works with lenders to evaluate and procure solutions that are critical to their success. He manages a team of sales executives and sales engineers covering the western half of the U.S. for Black Knight’s Origination Technologies division.