• Home – ACUMA
  • About ACUMA
    • About ACUMA
    • Team Members
    • Join ACUMA
    • Job Opportunities
  • Events
    • Lightning Rounds
    • Power Hour
    • ACUMA Workshops
    • ACUMA Annual Conference
  • ACUMA On The Go
    • Power Hour
    • Power Sharing
    • Lightning Rounds
    • Podcasts On The Go
    • Digital Mortgage Recorded Sessions
      • October 6 – Optimal Blue
      • October 8 – Origence
      • October 13 – Calyx
      • October 20 – Fiserv
      • October 27 – Black Knight
      • October 29 – Total Expert
    • ACUMA 2020 Annual Conference Hero Videos
  • Resources
    • ACUMA Connected Community
    • ACUMA 2022 Winter Pipeline
    • Pipeline – Past Issues
    • Press Releases
    • ACUMA Member Roster
    • Mortgage CUSO Members
    • Blog
    • ACUMA Email Sign Up
  • Member Only

Call us today! 877-442-2862

ACUMAACUMA
  • Home – ACUMA
  • About ACUMA
    • About ACUMA
    • Team Members
    • Join ACUMA
    • Job Opportunities
  • Events
    • Lightning Rounds
    • Power Hour
    • ACUMA Workshops
    • ACUMA Annual Conference
  • ACUMA On The Go
    • Power Hour
    • Power Sharing
    • Lightning Rounds
    • Podcasts On The Go
    • Digital Mortgage Recorded Sessions
      • October 6 – Optimal Blue
      • October 8 – Origence
      • October 13 – Calyx
      • October 20 – Fiserv
      • October 27 – Black Knight
      • October 29 – Total Expert
    • ACUMA 2020 Annual Conference Hero Videos
  • Resources
    • ACUMA Connected Community
    • ACUMA 2022 Winter Pipeline
    • Pipeline – Past Issues
    • Press Releases
    • ACUMA Member Roster
    • Mortgage CUSO Members
    • Blog
    • ACUMA Email Sign Up
  • Member Only

Market Fluctuations Be Damned: How Elevated Member Experiences Drive Demand

December 17, 2021 Power Sharing

Market Fluctuations Be Damned: How Elevated Member Experiences Drive Demand

Tuesday, January 18, 2022 at 1:00 p.m. central time

Session Description

With constant market shifts within the industry, it’s vital credit unions quickly adopt change management strategies to stay profitable. But purchase vs. refi volume or margin compression can’t consume a lender’s strategic focus. Delivering exceptional member experiences through digital workflows presents new opportunities to impact the bottom line in the long term.

Join us for a webinar exploring how credit unions can use mortgage technology to elevate business and deliver consistent member experiences.

Attendee Takeaways

  • How to drive business efficiencies to meet demand
  • How to provide your members with a consistent experience through the homeownership journey
  • How to nurture relationships with real estate referral partners to grow your loan pipeline
  • How to create sustainable competitive differentiation by becoming a leader in eClosing
Session Recording

By registering for this event, you submit your information to the webinar organizer and sponsor, who will use it to communicate with you regarding this event and their other services.

Speakers

Andria Lightfoot
Chief Customer Officer
SimpleNexus

Andria Lightfoot is the Chief Customer Officer for SimpleNexus. A renowned mortgage technologist with experience leading mortgage operations, she provides strategy for enterprise software solutions and implements innovative change-management solutions. In her role Lightfoot oversees all customer-centric activities of SimpleNexus’ customer division, including professional services, customer success, support, training and integration engineering.

Jay Arneja
Principal Product Manager
SimpleNexus

Jay Arneja is the Principal Product Manager for SimpleNexus. She has spent her career digitizing and redesigning the mortgage closing and post-closing processes. Early on, she worked in correspondent and wholesale lending, where she specialized in MERS administration for several organizations and ran the closing department of GreenPoint Mortgage’s highest-producing branch before the lender was purchased by Capital One. Arneja spent more than a decade leading product teams at MERSCorp directly, then consulted for Freddie Mac, where she helped high-profile lenders make improvements to their processes and customer experience.

Josh Summerfield
Mortgage Sales Manager
Consumers Credit Union

Josh Summerfield is the Mortgage Sales Manager for Consumers Credit Union and supports members across West Michigan by leading a team of 28 mortgage loan officers. With more than 15 years in the industry, he is experienced with portfolio, rural development, FHA, construction and conventional lending. Summerfield understands that each loan is as unique as each person, a conviction that has set the foundation for his service-oriented approach to lending. Summerfield joined the Consumers CU mortgage team in 2015 as an MLO and moved into his current role in 2019. Since 2015, Consumers CU has grown mortgage lending from less than $100 million a year to more than $600 million a year. His leadership has been key in the launch of a number of unique mortgage services and products, including Consumers CU’s “0% Down, No PMI” loan, which has been widely replicated.

SimpleNexus is a homeownership platform transforming the mortgage experience and connecting members, loan officers, real estate agents, and settlement service providers throughout the homebuying process. Loan officers can originate and process loans from anywhere using the platform’s native mobile app. Members enjoy a single sign-on experience from home search all the way through closing and beyond. Collaboration with real estate agents and settlement service providers is streamlined with dedicated toolsets enabling a more efficient transaction.

Company Video Link

Latest Post

How Credit Unions Can Easily Deploy Remote Appraisal Technology to Improve the Member Experience

How Credit Unions Can Easily Deploy Remote Appraisal Technology to Improve the Member Experience

June 9, 2022

Thursday, June 23, at 1:00 p.m. central time

Ready, Set, Pivot: Winning in a Purchase Centric Market

Ready, Set, Pivot: Winning in a Purchase Centric Market

March 21, 2022

Thursday, April 28 at 1:00 p.m. central time

We’ve Cracked the Code on Cross-sell. Let Us Prove It!

We’ve Cracked the Code on Cross-sell. Let Us Prove It!

March 21, 2022

Wednesday, April 20, at 1:00 p.m. central time


Contact ACUMA

  • ACUMA
  • 6907 University AVE., #331, Middleton, WI 53562
  • Toll Free: 877-442-2862
  • TeamACUMA@acuma.org
  • www.acuma.org

Contact Us

Have a question about ACUMA. Send us an email and we'll get right back to you.

Send Message
Join ACUMA today for energizing experiences! Join ACUMA Today!

Contact ACUMA

  • ACUMA
  • 6907 University Ave., #331, Middleton, WI 53562
  • Toll Free: 877.442.2862
  • TeamACUMA@acuma.org
  • #

Email Sign Up

Subscribe to ACUMA Email List

Connect with ACUMA

Prev Next