MSR Due Diligence: How Your Servicing Portfolio Can Lead to CU Member Growth and Retention
Tuesday, November 16 at 1:00 p.m. central time
Is your credit union retaining the right members? Is it retaining the right loans? Is your CU realizing its fair share of members’ growth? Outstanding real estate loans serviced by credit unions have, on average, grown by 74% in the three-year period ended December 31, 2020, and now represent more than half of total lending obligations by credit unions.
As mortgage servicing continues to expand and represent an increased percentage of credit union balance sheets, it is more critical than ever to embrace automated practices to proactively monitor the asset on a regular, consistent basis. Previous practices of monthly-only evaluation of the MSR portfolio have proven to be not only overly risky but challenging to course-correct.
Join Black Knight for an active discussion on how CUs are uniquely positioned to retain and grow membership through the loan servicing relationship—and how a forward-thinking, systematic review process is essential to capture and retain members, as well as revenue. Learn how using technology leads to more actionable insight into your MSR portfolio, and how data can help proactively identify members at risk of refinancing elsewhere.
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Mark Teteris, CMB
Vice President of Solutions Specialists
Mark Teteris, Certified Mortgage Banker, began his mortgage industry career over twenty years ago and held roles in sales, operations, and executive leadership. As Vice President of Solutions Specialists at Optimal Blue, now part of Black Knight, Teteris leads a team of subject matter experts who consult and deliver a sophisticated suite of secondary marketing, data and analytics and compliance solutions across the industry.
Mike Vough is the Managing Director for Black Knight. He focuses on product development and strategy for Black Knight’s MSR Platform and its Capture lead analytics platform. Vough joined Black Knight following its acquisition of Compass Analytics in 2019, where he served as an account manager on the Washington, D.C. trading desk starting in 2014. With Compass Analytics, Vough worked with lenders to provide daily strategic and tactical support on hedging, position management, profit and loss reconciliation, hedge cost and margin strategy.
Optimal Blue, now part of Black Knight, is proud to have maintained a longstanding partnership with ACUMA, and has a long, extensive history of delivering innovation and service to credit unions of all sizes. Our commitment to the industry is demonstrated by our role as proud sponsor and supporter of the ACUMA organization and membership. As the leading provider of secondary marketing automation and data services in the mortgage industry, our smart solutions in PPE, Hedge Analytics, Loan Trading, and Social Media enable those within the ACUMA community to significantly increase workflow efficiencies and better serve their members. https://www2.optimalblue.com/