Building Resilient Servicing Strategies

The mortgage servicing landscape is full of challenges, from backlogged pipelines and vendor management struggles to borrower frustrations and communication breakdowns. The Servicing Network Quarterly Meeting is where industry peers come together to tackle these realities head-on. Led by experienced moderators, this session is designed for open discussion, shared challenges, and peer-driven problem solving. Whether you are navigating tighter timelines, exploring new technology, or balancing resource demands, this is the forum to connect, collaborate, and discover new approaches that work.

In this session, we’ll discuss how to:

  • Making the Most of the Winter Slowdown
    Use “extra” time to revamp processes, evaluate new vendors, and retool your teams for greater efficiency.
  • Retention in a Low-Rate Environment
    Explore strategies for keeping members engaged and the unique challenges of loan modifications with dropping rates.
  • Innovation with RPA
    Discover how robotic process automation is reshaping servicing operations.
  • AI in Action
    Learn how to leverage artificial intelligence to unlock smarter, faster solutions.

Join us for a forward-looking, interactive session to give you practical insights and fresh strategies to strengthen your servicing approach today and prepare for tomorrow.

Event Type

  • Meetings
  • Virtual

Dates

October 23, 2025

Event Time

1:00 pm - 2:00 pm

Location

  • USA

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Speakers

David Delamarter
David Delamarter

Mortgage Servicing Manager,
3Rivers Federal Credit Union

Carmen Sherman
Carmen Sherman

Chief Operations Officer,
Member First Mortgage

Scott Weintraub
Scott Weintraub

Scott Weintraub,
Mortgage Quality Management & Research (MQMR)