Strategic Operations and Member Engagement Discussion
This meeting will focus on key operational and strategic topics impacting our organization. We’ll review the potential impacts of a government shutdown on operations and member services, explore strategies for target marketing to our existing membership base, and discuss our process for documenting and responding to member complaints to ensure consistency and accountability. Additionally, we’ll cover the role of artificial intelligence (AI) in enhancing efficiency and explore opportunities for UW (Underwriting/University/Unit—adjust as needed) buy-in and engagement.
We’ll cover:
Overview of potential government shutdown impacts
Targeted marketing initiatives for existing members
Member complaints: documentation and resolution process
