The servicing network meeting will focus on key topics impacting servicing operations, borrower communication, and regulatory expectations. As property taxes and insurance premiums continue to rise, many borrowers are experiencing significant changes in their monthly payments. We’ll discuss how servicing teams are communicating these changes and supporting borrowers at key servicing touchpoints, including escrow analysis, onboarding, loan anniversaries, and HOI switches. The session will also explore current delinquency trends, Fair Servicing and language access considerations, and FNMA servicing reporting practices.
In this session, we’ll discuss:
Communication strategies for key servicing moments: escrow analysis, onboarding, loan anniversaries, and HOI switches
The impact of rising taxes and insurance premiums on escrow accounts and borrower payments
Delinquency trends and what servicing teams are seeing across portfolios
Fair Servicing and language access considerations in borrower communication
FNMA servicing, reporting expectations, and operational practices
Join us for a forward-looking, interactive session to gain practical insights and peer-driven strategies to strengthen your servicing approach today and prepare for tomorrow.
