As servicing teams navigate changing borrower conditions and evolving regulatory expectations, strong processes and shared insights are increasingly important. This Servicing Network meeting will bring credit union professionals together to compare what they are seeing across their portfolios, learn from one another, and identify ways to strengthen servicing practices and better support members.
In this session, we’ll discuss:
Fair Servicing: What MQMR looks for during Fair Servicing audits and how teams can prepare
Delinquency trends and benchmarks: How credit unions compare with the broader mortgage market and what members are seeing in their own portfolios
Servicing transfers: Policies, procedures, and operational considerations that can help ensure transfers are handled correctly and consistently
Join us for a forward-looking, interactive session to gain practical insights and peer-driven strategies to strengthen your servicing approach today and prepare for tomorrow.
