In today’s uncertain economic climate, credit unions are uniquely positioned to offer stability and trust—but delivering consistently requires the right servicing partner. Join Johnny Spagnola from Servbank as he shares how subservicing can be a strategic extension of your brand, culture, and member-first philosophy. This session will explore how to create lifelong loyalty through emotional connection, seamless experiences, and meaningful KPIs. Learn how to align your servicing strategy with your credit union’s mission while maintaining oversight, transparency, and member satisfaction. Whether you’re evaluating your current servicing model or looking to enhance member retention, this webinar will offer actionable insights tailored to your needs.
Servbank is the nation’s premier bank subservicer and trusted partner, offering the surety and stability that comes with being a depository institution. As one of the nation’s top 10 subservicers, we put the “service” back into subservicing by offering the winning combination of People + Technology. Our caring people are dedicated professionals with deep industry experience who are committed to providing a superior customer experience and personalized client support. Our innovative technology gives you fully transparent, 100% accessible, on-demand view of your portfolio. Servbank is a full-service subservicer, with a diverse portfolio and quality products and services. Create excellence with us and drive your business forward.
Notes:
- This session will be interactive so come with your questions.
- Open to anyone.
- Session will be recorded.
- By registering for this event, you submit your information to the webinar organizer and sponsor, who will use it to communicate with you regarding this event and their other services.
Speakers
