Member Experience Matters: Navigating Servicing Decisions in a Changing Market

In today’s dynamic mortgage landscape, delivering exceptional member experiences is more critical than ever. Join our panel of experts for an insightful discussion exploring how servicing strategies, whether in-house or outsourced, can impact member satisfaction, operational efficiency, and long-term growth.

We’ll dive into key considerations such as:

• Operational Readiness: Preparing for rate drops, rising delinquencies, and market shifts.
• Recapture Strategies: How to retain members and build lasting relationships.
• Regulatory Pressures: Staying compliant while maintaining service excellence.
• Servicing Economics: Unpacking the actual cost to service and its impact on long-term strategy
• Subservicing vs. In-House Servicing:  When outsourcing enhances—not hinders—member experience. What’s the right fit for your organization?

Whether you’re evaluating your current servicing model or preparing for future market changes, this session will provide actionable insights to help you make informed decisions that prioritize your members.

LoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services. The award-winning company is known for delivering a superior customer experience through personalization and convenience. Its proprietary portfolio management platform, LoanCare Analytics™, identifies risk and opportunity quickly to enable smarter decision-making across the servicing spectrum. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to real estate and mortgage industries. For more information, visit www.loancareservicing.com.

Sponsor Video.

Notes: 

1. This session will be interactive so come with your questions.
2. Open to anyone.
3. Session will be recorded.
4. By registering for this event, you submit your information to the webinar organizer and sponsor, who will use it to communicate with you regarding this event and their other services.