Success Means Serving Members as THEY Want to be Served

Mortgage lending success requires different skills, abilities, and levels of awareness. Central to those is being readily available to members, Realtors, and anyone else involved in the mortgage lending process. That means being there when they call if only to let them know you’re involved and working toward a resolution. Such immediacy works wonders, says Jen Poniatowski, Vice President of Members Sales at Credit Union 1, along with the right mix of lending products, technology, and the ability to speak to them in a language in which they’d like to be addressed. Jen shares this and other success secrets with ACUMA President Peter Benjamin, CMB, in this enlightening podcast. Sponsored by Member First Mortgage.