Mastering Mortgage Servicing: Compliance Trends & Quality Insights
Thursday, August 22, 2024 at 1 pm CST
Session Description
The Oxford Dictionary defines quality as “the standard of something as measured against other things of a similar kind; the degree of excellence of something.” When it comes to financial services, credit unions have always served their clientele with high-quality services governed by the relationship between the institution and its members. This is never truer than when it comes to mortgage lending services, one of the more complex processes within the credit union and involving other entities beyond the borrower and lender.
But the real estate market is in a state of flux, the supply of inventory still falls behind buyer demand, mortgage rates are as volatile as they’ve ever been, and the upcoming change in Presidential administration isn’t helping the issues at hand. ACES Quality Management, a leading provider of enterprise quality management and control software for the financial services industry, understands the pending challenges, and two of their leading lights will share both knowledge and insights during the next ACUMA Inside Track Webinar.
Join experts from ACES Quality Management, Mandy Phillips, VP of Compliance, and Brock Miller, Director of Business Development, for an insightful look at the evolving mortgage servicing landscape. Learn how to proactively manage mortgage servicing with sound quality management, ensuring compliance and enhancing operational excellence. This session is tailored for credit union stakeholders looking to stay ahead of regulatory changes and achieve superior mortgage servicing standards. The webinar offers valuable insights and actionable strategies that will help elevate your credit union’s mortgage servicing operations.
This webinar will be one for the books when it comes to actionable ideas and strategies for implementing them. The session will be interactive, so come with your questions and be prepared to take notes as Mandy and Brock help you set your credit union on a path to even greater success.
- This session will be interactive so come with your questions.
- Open to anyone.
- Session will be recorded.
- By registering for this event, you submit your information to the webinar organizer and sponsor, who will use it to communicate with you regarding this event and their other services.
Speakers
Brock Miller
Director of Business Development, ACES Quality Management
Brock Miller, Director of Business Development at ACES Quality Management, is a seasoned financial services professional who brings over a decade of expertise in the mortgage industry. With more than 15 years in the broader financial services sector and holding accreditation as a Certified Manager of Quality and Organizational Excellence from the American Society for Quality, Brock possesses a wealth of knowledge in lending, quality management, and process improvement. In his prior life, Brock was the Quality Control Manager for a prominent CUSO, providing valuable insights into quality management operations within the credit union space, further enriching his already extensive expertise.
Amanda Phillips
EVP of Compliances, ACES Quality Management
Amanda Phillips is the EVP of Compliance at ACES Quality Management and has over a decade of experience in the financial services industry holding executive roles focused on legal and regulatory compliance. Before joining ACES, Mrs. Phillips worked at the law firm Ballard Spahr where she advised clients on the federal and state regulatory requirements governing mortgage lending.
ACES Quality Management® is the leading provider of enterprise quality management and control software for the financial services industry. The nation’s most prominent credit unions, servicers and financial institutions rely on ACES Quality Management & Control® software to improve audit throughput and quality while controlling costs, including:
- 60% of the top 50 independent mortgage lenders;
- 8 of the top 10 loan servicers;
- 11 of the top 30 banks; and
- 3 of the top 5 credit unions in the United States.
Unlike other quality control platforms, only ACES delivers Flexible Audit Technology®, which gives independent credit unions and other financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment. For more information, visit www.acesquality.com
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