Simplifying the Member Experience: Technology Tweaks for Innovative Mortgage Lending
Wednesday, May 10, 2023, at 1:00 pm CST
Session Description
Credit unions don’t need technology to understand that providing a great mortgage lending experience involves meeting the members where they work, recreate, and generally live their lives. Research has shown that more and more, while members still appreciate the human touch, they want their information when they want it and delivered often digitally in how they are most comfortable receiving it.
Yet credit unions sometimes balk at making even the most fundamental service changes for fear of having to redesign their entire systems. The experts at LenderLogix know that while the need for such technology is prevalent in today’s market, there are ways to apply applications strategically to take better care of member needs and wants while not having to overhaul entire systems. This Inside Track webinar offers technology tips and tweaks for making the process easier and more appealing to members.
LenderLogix co-founder and CEO Patrick O’Brien and business development representative Olga Faynshteyn offer an insider’s look at applications that both amplify and simplify your members’ journeys, reduce anxiety, build confidence, and strengthen your competitive edge.
Looking for the lessons in technology applications that you should have but never received? Tune in and find out how technology CAN and SHOULD work for both the credit union and its members.
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Speakers
Patrick O’Brien
Co-Founder & CEO, LenderLogix
Patrick O’Brien is a mortgage banker turned technologist at LenderLogix. He started his career as a loan officer and spent 15 years in mortgage banking before founding LenderLogix in 2016. Drawing on his experiences as a loan officer, Patrick and team have gone on to design best-in-class software centered around superior experiences for Loan Officers, Borrowers and Realtors. Patrick is a graduate of the University at Buffalo and is a member of the New York MBA Board of Directors and lives in Buffalo, NY where LenderLogix is proudly headquartered.
Olga Faynshteyn
Business Development Representative, LenderLogix
After working in a few different sales roles ranging from retail to food service to SaaS, Olga joined the LenderLogix team in 2020. Eager to gain the experience necessary to impact mortgage professionals, she quickly immersed herself in the industry and took advantage of learning opportunities through experienced colleagues and industry resources. Olga is passionate about helping people and perfectly represents the demographic of today’s new generation of homebuyers – making her role at LenderLogix the perfect fit. She loves working with lenders of all sizes to enhance their digital mortgage approach. Olga is a graduate of Niagara University and lives in Buffalo, NY. Olga enjoys spending her free time outdoors with her pup and fiancé and attending live music events.
Julie Bowering
Senior Vice President & Director of Mortgage Lending, Elements Financial
Julie Bowering has gained more than 25 years of experience in financial services, including all areas of mortgage lending and retail banking. She has served in leadership positions for 20+ years. Her key career achievements include the development of a robust, community-based Mortgage Loan Originator program for Elements, which has paved the way for the credit union to grow from $100 million to $500 million in average annual production. Elements has also ranked as the #1 financial institution for conventional purchase transactions in the Indianapolis MSA for the past three years. Recently, Julie led the implementation of Encompass as the credit union’s new loan operating system. This technology enhancement has shaved an average of 5 days off turn-times, far better than the industry average. She continually seeks tools to impact employee efficiency and the overall member experience. Julie also has established the secondary market functions for the credit union; brought on more investors; and maximized Optimal Blue for all pricing and locking functions. She believes in positive thinking and being the best leader possible. She strives for continual learning and growth and enjoys paying it forward through mentoring. Nothing brings her more joy and career satisfaction than developing the strengths and skills of others. Other areas of expertise include Communication; Problem Solving; Coaching; Execution of Strategy, and Production/Results. She serves as a trusted member of the Asset and Liability Committee and the Diversity, Equity & Inclusion Advisory Board at Elements. She’s also a Board Member with the Greater Indianapolis Mortgage Bankers Association. Julie earned her Bachelor’s degree from Indiana University in Elementary Education. She lives 35 miles north of Indianapolis in Cicero, Indiana with her husband David. Between them, they have 3 adult children and 3 grandchildren. They enjoy traveling, camping, and boating with family/friends in their spare time.
Peter J. Benjamin, CMB
President, ACUMA
Peter J. Benjamin, CMB is the President of the American Credit Union Mortgage Association (ACUMA). A mortgage professional with 20 years of experience, Benjamin has held various positions throughout the mortgage industry including Senior Vice President of Mortgage Lending for Lafayette Federal Credit Union in Rockville, MD. During his time at Lafayette Federal, Benjamin led a high-performing mortgage team that exceeded production and budget goals each year, reduced the Credit Union’s cycle times to the industry-required timeframes; and improved the credit union’s application pull-through rate. As an association, Benjamin wants to see ACUMA members continue to foster the collaborative spirit that has made the association so great and work together to support the American Dream of homeownership. He sees ACUMA as a vital education arm that helps Member Credit Unions gain market share in the mortgage industry.
LenderLogix is a cutting-edge technology company that delivers white-labeled mortgage software, enabling lenders to provide unique digital experiences to the modern homebuyer. Founded by former lenders with decades of mortgage and real estate experience, LenderLogix delivers simple, yet amazing workflows designed by loan officers, not Silicon Valley.
