Subservicing 2.0: How to Wow Members & Reduce Costs in 120 Days
Tuesday, June 4, 2024, at 1 pm CST
Session Description
Today, too many credit unions still labor under service methodologies that have outlived their usefulness, employing strategies that have lost effectiveness over time and haven’t been re-evaluated in years. The net result is a subservicing environment that costs the credit union too much time and effort while falling behind more competitive institutions and failing their members regarding speed and quality of service.
It’s time to master Subservicing 2.0, embracing contemporary strategies and technology that offer members faster, more efficient mortgage servicing while allowing the credit unions to operate at more cost-effective levels that can free up critical resources to help expand the institution’s service profile. Join industry veterans Chris Sabbe and Sabrina Dean-Bass from PHH Mortgage as they dive into the new strategies at work in the marketplace and some easy, practical steps you can follow to see if the Subservicing 2.0 movement is the right for your credit union.
Key discussion topics will include:
- Member Service – Are your member complaints rising? Is your in-house team or subservicer underperforming?
- Technology – What abilities do your members have to manage their loans? What data and tools do you have to manage your portfolio?
- Recapture – How do you leverage your servicing team or subservicer to retain “members for life?”
- Default – How well do you manage delinquencies, and how are you strategically mitigating losses?
- Economics – Are you overpaying to service your portfolio? Do you know your true cost of servicing?
If you haven’t reviewed your servicing strategy in the past 12 months or are interested in learning more about Subservicing 2.0, join us for this informative ACUMA Inside Track webinar. You will soon know if you’re behind the competitive curve and how you can once again become an industry leader in meeting your members’ servicing needs.
- This session will be interactive so come with your questions.
- Open to anyone.
- Session will be recorded.
- By registering for this event, you submit your information to the webinar organizer and sponsor, who will use it to communicate with you regarding this event and their other services.
Speakers
Chris Sabbe
Senior Vice President, Enterprise Sales, PHH Mortgage
Chris joined PHH in 2017 and manages growth for PHH’s residential, commercial, and reverse subservicing units. Chris helped PHH grow its servicing book to more than 1.4 million loans ($300 billion UPB), helping PHH to become the most highly decorated servicer in the U.S. over the past 4 years under the Fannie Mae STAR and Freddie Mac SHARP programs for servicing excellence. As a subservicing executive for the past 19 years, Chris has onboarded hundreds of subservicing, co-issue, and recapture clients. Chris has also built two subservicers from the ground up, managed projects in 8 different countries, and held leadership positions at CoreLogic, LenderLive, Walter Investment, and Arthur Andersen.
Sabrina Dean Bass
Director, Subservicing Business Development, PHH Mortgage
Sabrina has been with PHH for over 20 years and oversees growth for our Commercial and Reverse Subservicing units. In this capacity, Sabrina connects PHH’s full-service Commercial and Reverse Servicing teams with organizations to improve their performance and profit margins. With more than 25 years in the servicing industry, Sabrina has a deep background in the credit union space and is dedicated to providing best-in-class member service. She began her career at Texas Dow Employees Credit Union where she served as Servicing Operations Manager before joining Goldman Sachs as a Business Relationship Manager. Based in Houston, Texas, Sabrina frequently represents PHH Mortgage as a subject matter expert in servicing and appears on panels throughout the industry.
Helping credit unions for over 35 years, PHH Mortgage is a leader in providing servicing, origination, and recapture services for the mortgage industry. PHH is one of the largest servicers in the U.S. helping more than 1.4 million homeowners, managing a portfolio of over $300 billion UPB. Their unwavering dedication to member service and best-in-class operational performance has made them the most highly decorated servicer in the U.S. over the past four years with awards from Fannie Mae, Freddie Mac, as well as a HUD Tier 1 servicer rating.
If you are looking for the most experienced, award-winning Subservicer to manage your forward and reverse, residential and commercial, and performing and non-performing portfolios, look no further than PHH. Learn more at business.phhmortgage.com.
